We collect information you voluntarily provide to us, such as your name, phone number and email address; for instance when you want to learn more about Exoim Services or when you contact us directly for assistance.
We automatically collect information about you, such as Functional Data (as defined below), Additional Usage Data (as defined below), and information collected by using cookies and similar technologies when you use, access, or interact with us via our websites or email. We may, for example, collect information about the type of device you use to access our websites, the operating system and version, your IP address, your general geographic location as indicated by your IP address, your browser type, the webpages you view on our websites, and whether and how you interact with content available on our websites.
This data is absolutely necessary for us to provide you the offered Services to perform its basic functions in a secure way and you will not be able to opt out from this data collection, sharing and/or processing.
We collect:
- Registration data. This data includes your email address, location, language preference, IP address, date/time and duration of access.
Why we collect Functional Data: We collect this information to help ensure that we can provide you with the best possible costumer service and to honor your preferences which is necessary for the performance of the agreement we have with you. We also collect this information to guide product improvement and customer support decisions which is our legitimate interest.
We use the data we collect to deliver and personalize our communications with you. For example, we may contact you by email or other means of electronic communication to inform you about new Products or Services and security related updates, or to invite you to take part in a survey. We do not use information that personally identifies you to display interest-based ads.
Excoim uses a variety of third-party vendors to carry out services like website management and hosting, credit card payments and other alternative payment processing, email communications, analysing data, providing marketing assistance, transmitting content, if applicable scoring credit risk, and providing customer service. We only share your personal information as necessary, such as to complete a transaction or to provide a Product or Service you have requested or authorized and only with vendors or agents working on our behalf for the purposes described in this Statement. In this case, your personal information will be shared with these agents or contractors but only for the purpose of performing services on behalf and under the instructions of Excoim and in accordance with this Statement. It is our legitimate interest to share information with these parties for these purposes. For questions about third-party vendors, please send an email to office@excoim.com.
When legally required, strictly necessary for the performance of the services or to protect our rights, or the rights of our affiliates or users, we disclose your personal information to law enforcement authorities, investigative organizations, our affiliates or in legal proceedings. We will share your personal information when we in good faith believe it is necessary for us to do so in order to comply with a legal obligation under applicable law or respond to a valid legal process (e.g. a search warrant, a court order, or a subpoena).
Where legally required, we may rely on your consent to use your personal information. When this is the case, we provide you with more specific information when we actually request your consent. You may withdraw your consent at any time by sending us an email to office@excoim.com. Your withdrawal will not affect the lawfulness of processing based on your consent before your withdrawal.
We may use your personal information for our legitimate interests. For example, we rely on our legitimate interest to analyze and improve our services and products. Furthermore, except where consent is required under applicable local law, we rely on our legitimate interest to send you relevant marketing communications.
When using personal data to serve our legitimate interests, we will always balance your rights and interests in the protection of your personal data against our rights and interests.
Excoimwill retain your personal information:
- for as long as we have a customer relationship with you and/or as necessary to enable you to use the website;
- for the period required to provide services that you request from us;
- for the period required to provide marketing or other promotional materials that you request from us;
- to comply with our legal obligations, including requirements of regulators and governmental agencies that have authority over us such as tax and/or accounting obligations, which usually require retaining certain transaction data for periods between 7 and 10 years after a transaction has occurred;
- for the period required to resolve disputes with any parties and/or to investigate or defend against potential legal claims; and
- otherwise as necessary to allow us to conduct our business in compliance with applicable laws and regulations.
All personal information we retain will be subject to this Privacy Statement and our internal retention guidelines. Excoim will delete your personal data when it is no longer required for the above-mentioned purposes. If there is any personal data that, for technical reasons, we are unable to delete entirely from our systems, Excoim will implement appropriate measures to prevent any further processing or use of such data. If you have a question about a specific retention period for certain types of personal information we process about you, please send an email to office@excoim.com.
We want you to be in control of how your personal information is used by us. Subject to local law, including the General Data Protection Regulation and the Austrian DSGVO, you can do this in the following ways:
- you can ask us for a copy of the personal information we hold about you;
- you can inform us of any changes to your personal information, or if you want us to correct any of the personal information, we hold about you;
- in certain situations, you can ask us to erase, block or restrict the personal information we hold about you, or object to particular ways in which we are using your personal information; and
- in certain situations, you can also ask us to send the personal information you have given us to a third party.
Where we are using your personal information on the basis of your consent, you are entitled to withdraw that consent at any time. Moreover, where we process your personal information based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal information.
We rely on you to ensure that your personal information is complete, accurate and current. Please do inform us promptly of any changes to or inaccuracies of your personal information by contacting office@excoim.com.
We are committed to working with you to obtain a fair resolution of any complaint or concern you may have about our use of your personal information. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to lodge a complaint with the data protection authority in your country (if one exists in your country) or supervisory authority.
A ‘cookie’ is a small data file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognize your browser. The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Sonos uses both types of cookies. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted. We use the following types of cookies on our website.
- Strictly necessary cookies. These cookies are essential for you to browse our website and use its features. Without these cookies, services like shopping baskets cannot be provided.
- Performance cookies. These cookies collect information about how you use our websites. This data may be used to help optimize our website and make it easier for you to navigate.
- Functional cookies. These cookies allow our websites to remember choices you make and personalize your experience. We may store your geographic location in a cookie, for instance, to ensure that we show you the websites relevant to your area.
- Third Party cookies. Third-party cookies are those placed by websites and/or parties other than Excoim. These cookies may be used on our websites to improve our products or services or to help us provide more relevant advertising. These cookies are subject to their respective privacy policies for these external services.
- Analytics cookies. We use analytics cookies, like those offered by Google Analytics, to help us understand things like how long a visitor stays on our websites, what pages they find most useful and how they arrived at excoim.com. To learn more about Google Analytics and your data, visit this Google webpage.
Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may impact your overall user experience. Some browsers offer a “Do Not Track” (“DNT”) signal whereby you may indicate your preference regarding tracking and cross-site tracking. Although we do not currently employ technology that recognizes DNT signals, we will only process your personal data in accordance with this Statement. Below you can learn about how to control cookie settings on popular web browsers:
If you have any questions about the use of your personal information, please send an email to office@excoim.com.
Due to the evolving nature of the web, it may become necessary to change this privacy policy. We reserve the right to change the privacy policy at any time.
